↳ Support
How can we help?
Search the most common questions, or write to us at the bottom and we reply by email.
↳ Getting started
How do we get started?
Click Get started and log in with your email address. You get a 6 digit code, no passwords. Accept the data processing agreement, connect your CRM or upload a CSV list, and the analysis appears right away. Then you activate Leo. The whole path takes a few minutes.
What do we need in place before Leo can send?
Four things: a connected lead source (CRM or CSV), your goal link (your booking page or another page Leo sends interested leads to), the rep's voice profile and at least one verified sender mailbox. The platform shows a checklist until everything is ready.
We have no CRM, does it still work?
Yes. Upload your lead list as a CSV file, for example an export from Excel or your old system. The email column is found automatically, and name, company and title are mapped if they exist.
What is the analysis shown after connecting?
Leo counts your dormant contacts (no activity for six months), deals that have sat still for three months and the value inside them. If your history includes won and lost deals, the potential is calculated too: contacts times win rate times average deal.
↳ CRM and data
Which CRMs are supported?
Pipedrive, HubSpot, Salesforce, Upsales and Close, through an API key you create yourself in your CRM. CSV upload always works as an alternative.
Where do I find the API key in my CRM?
The connect view shows where the key lives for the system you pick. In Pipedrive, for example, it sits under Personal preferences and API.
Can Leo change anything in our CRM?
No. Leo reads your leads for the analysis and the sending. Nothing is written back and nothing is deleted.
How do we disconnect our CRM?
One click in the portal. The API key is deleted immediately and can be added again anytime.
↳ The sending
When and how often does Leo email?
Weekdays between 08 and 17. The cadence per lead: opener on day 0, then follow ups on day 2, 5, 9, 14 and 21. On a reply, unsubscribe or bounce the sequence stops immediately.
How many emails go out per day?
Each mailbox starts carefully at 20 a day and ramps to 40 once the address has warmed up. Several sender mailboxes give you more volume without burning any single address, Leo rotates between them.
Does Leo write the same thing to everyone?
No. Every email starts from research on the company: fresh buying signals like sales hiring, news, leadership changes or tech switches. Angle and structure are chosen per lead.
Can Leo write like our rep?
Yes, that is the point. You fill in the voice profile under Settings with greeting, tone and signature. Leo writes every email in that voice and sends from the rep's own address.
Does Leo send in Swedish?
Yes. The account language decides: English accounts get English emails, Swedish accounts get Swedish.
Is there an unsubscribe link?
Yes, in every email. Anyone who unsubscribes is never contacted again.
↳ Replies and meetings
What happens when a lead replies?
Leo reads the reply, classifies it and acts. Interest gets a short answer with your booking link. An objection is met factually, one attempt max. A friendly no is thanked politely. A hard no means silence and unsubscribe. Out of office pauses the cadence until the person is back.
Does Leo book the meeting for us?
Leo sends your booking link when the interest is there, and the lead picks a time in your calendar. The dashboard shows every meeting link sent.
Can I review emails before they go out?
Leo is built to work independently inside the frames you set: your voice, your leads, your booking link. Everything Leo sends and answers is visible in the platform.
How do we follow the results?
The dashboard shows sends, replies, reply rate, meeting links, the funnel and the weekday pattern, for any period. Every Monday you also get a weekly report by email.
↳ Security and GDPR
How is our personal data handled?
According to the data processing agreement you accept in the portal. Your lead data is used only on your behalf and stays inside the EU.
How are API keys and passwords stored?
Keys and mailbox passwords are encrypted (AES-256-GCM) and deleted when you disconnect. Login itself uses a one time code, so there is no account password to leak.
What is an app password and why is it needed?
An app password is a separate password that Gmail and Outlook let you create for a single application. Leo uses it to send from the rep's address and read replies, without touching the main password. It can be revoked anytime.
Could our domain get blacklisted?
The protection is built in: careful ramp up, a daily cap per mailbox, stopping on bounces and a circuit breaker that pauses the mailbox on repeated errors. Leo sends personal emails one at a time, never bulk.
↳ Pricing and account
What does Leo cost?
First 7 days free, then $39 per month during early access, excluding VAT. No lock in, cancel anytime.
Is VAT added?
VAT or sales tax is added at checkout based on your country. Buying as a business, you deduct it as usual.
How do we cancel?
Under Billing in the platform, one click to the Stripe customer portal. The subscription runs out the period and does not renew.
Why am I logged out sometimes?
For security you are logged out automatically after 24 hours. Log in again with a new code.
Can't find the answer?
Write to us and we reply by email, usually the same day.